Customer Service Excellence

Excellent service does not simply come from a friendly transaction or helpful technology – it is the result of truly understanding the customer’s expectations and finding ways to exceed them. Customer Service Excellence training is extremely beneficial because there are customer service roles in nearly every industry and many different types of customer service skills that you can highlight on your resume. Whether you’re looking for a job in customer service, or simply looking to improve your one-on-one interactions with clients, this workshop is for you. This facilitated workshop will introduce you to the importance of customer service excellence, techniques on how to assist various personalities, techniques on dealing with difficult customers, and help you think of ways to add value to customer relationships to exceed expectations.