Call Centre Interview Training

Call Centres employ over 100,000 people in Scotland. Everyday dozens of employers advertise for call handlers and other contact centre related positions.

Entry level skills can be quite attainable, with basic skills like Maths and English being trumped by good customer service skills.

While traditional competency-based interview questions are used most call centre jobs also require candidates to pass a practical skills test.

But are your prepared for this assessment?

Here at the Digital Skills Team our trainers and employability specialists are offering a FREE 1DAY workshop to support potential call centre candidates with the practice and confidence to succeed at interview.

Workshop includes:

Introduction to Contact Centre Work

The Starr Approach to Competency based Interviews

Active Listening Skills

The Communication Cycle

Customer Service Skills

Rapport Building

Roll Play Prep

Practical Roll Play Skills

The course is led by Alan McLaughlan. Alan has over 20 years' experience working in contact centres as a business trainer, mainly in the financial services sector.

Photo by Petr Macháček on Unsplash