All job seekers
About this event
Call Centres employ over 100,000 people in Scotland. Everyday dozens of employers advertise for call handlers and other contact centre related positions.
Entry level skills can be quite attainable, with basic skills like Maths and English being trumped by good customer service skills.
While traditional competency-based interview questions are used most call centre jobs also require candidates to pass a practical skills test.
But are your prepared for this assessment?
Here at the Digital Skills Team our trainers and employability specialists are offering a FREE 1DAY workshop to support potential call centre candidates with the practice and confidence to succeed at interview.
Introduction to Contact Centre Work
The Starr Approach to Competency based Interviews
Active Listening Skills
The Communication Cycle
Customer Service Skills
Roll Play Prep
Practical Roll Play Skills
The course is led by Alan McLaughlan. Alan has over 20 years' experience working in contact centres as a business trainer, mainly in the financial services sector.
Date: Friday, August 6, 2021
Time: 10:00 am - 3:00 pm
Timezone: UTC+1 (check your local time here)
Registration required? Yes
Full event details: Call Centre Interview Training
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